Last updated: 26/11/2025

The Foot Lab is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our clinic or use our website.

The Foot Lab
Owner & Sole Podiatrist: Robyn Springthorpe
Email: [your email]
Telephone: 07377735026

Robyn is the data controller responsible for the personal information collected by the clinic.

Personal details

• Full name
• Date of birth
• Contact details (address, phone number, email)
   

• Health history and medical conditions
• Medications
• Treatment notes, photographs (if relevant), and clinical records
   

• Appointment history
• Payment details (note: we do not store card data)
• Communication records (emails, messages)
   

• Basic browsing data (IP address, cookies, analytics)
• Contact form submissions
   

We use your information to:

• Provide podiatry care and treatment
• Maintain accurate medical records
• Manage bookings, appointments, and patient communications
• Process payments for treatment
• Comply with legal, clinical, and regulatory obligations
• Improve our services and website
   

We do not use your information for marketing without your explicit consent.

We process your personal data under the following lawful bases:

• Consent – when you provide voluntary information or choose to receive updates.
• Legitimate interests – to manage appointments and operate the clinic effectively.
• Legal obligation – for medical record-keeping and regulatory requirements.
• Provision of healthcare – for assessing, diagnosing, and treating podiatry conditions.
   

Your information is stored securely using encrypted systems and password-protected clinical software. Paper records (if used) are kept in locked storage accessible only to authorised personnel.

We regularly review our security measures to ensure your data remains safe.

We do not sell or share your information with third parties for marketing.

We may share your personal information only when necessary:

• With other healthcare professionals (with your consent)
• With your GP or relevant specialists when appropriate for your care
• With insurers if you use private health insurance
• If required by law, safeguarding, or regulatory bodies
   

Medical records are kept for a minimum of 7 years after your last treatment, or longer if required for legal or clinical reasons (for example, until 25 years old for children).

Basic enquiry details submitted through the website are held only as long as needed to respond.

You have the right to:

• Access your personal data
• Request corrections to inaccurate information
• Request deletion of your data (where appropriate)
• Restrict or object to processing
• Withdraw consent at any time
• Request a copy of your records
   

To exercise any of these rights, contact us using the details above.

Our website may use cookies to improve user experience and collect anonymous analytics. You can adjust cookie settings through your browser at any time.

The Foot Lab
Email: [insert email]
Telephone: 07377735026

You may also contact the Information Commissioner’s Office (ICO) if you feel your data has not been handled appropriately.